Intranet and Customer Facing

Intranet

Definition- The definition of an intranet is that it is a private network used by a large company website inside a company. They are mainly used to post up company holidays health and safety policies and newsletters from the company. It helps speed up time and eliminates the paperwork so you can get more work done and you won’t have to print it all out. After a while they will add more features to it that will be needed in the work place and you will be able to accesses all the things that are to do with your job. The intranet is only available to the people inside the organisation and it is protected by firewalls and the only way to accesses it is with a secure password and you would be able to use it outside of the organisation if you had a private network which means all the work you have done will be secure.

An example of this is moodle it I use inside the college and any body who is part of the college can accesses this in any where at any time they just need there username and password to accesses it and they can upload there work straight to moodle you can keep up to date with all your work as it is up on moodle and if your sick you can still do your work. You also have information on the course you are doing and anything you need to know about the college. You can also go on your e-ILP and check your attendance and reports. It is an information repository as it has information on the organisation and that it can used to help train other members of staff so they don’t have to sit everybody in a room an d train them they can just go online and don’t it them selves.   

This will benefit the company as they can save money because they will not have to print out copies of work and they can save time as they can upload the work they have on the network. The company will get more work done that way as they will be saving time by doing the work on the computer and not having to print them out and if they have made a mistake they can go online and change it and the print out would be wrong and you would have to reprint it out and then they would loose money by doing that each time and they would save time be doing that as well.

It would also be efficient as the work would be done on time and they would get more done and everything would be handed in on time as they could move on with the work as they could do it on their own and not wait to be told what to do.  

Customer Facing

An example of customer facing is Amazon and Argos as you can order online with these stores online catalogue these websites can be useful because you don’t have to go down to the shop to get them you can just order them online and get them delivered straight to your door it will save you money also if you order online that are only available when you order online with Argos you might have to pay a delivering fee but with Amazon most things on it are free delivery and they only take up to 3-4 working day or you could pay extra for next day delivery.

You can also talk to customer support if you have an queries about a product and when you could get your delivery, most online stores would let you talk live to someone there and then and help you with your problem or they would get you to fill out a form a direct you top the page that would help you. You can also email them if you have any problems or complain to them about a product you have bought and there was a fault with it. 

You can also browse through the online catalogue and there might be deals on for ordering online so you will get it cheaper than if you went down to the and bought the same thing. It will also have advertisements on things that they don’t have and redirect you to a different website to buy the product you want. A customer facing site can bring in more money as it is open 24/7 so it will bring in more money than the shop just being open and is suppose to improve customer care so they dont have to go down and colect it.